Where can I submit comments and feedback on FineThanx?
We love feedback! Please email us at support@finethanx.com.
Does FineThanx help in an emergency?
FineThanx is not for emergencies, but for daily wellness confirmations. In an emergency, dial 911.
Do I need any special equipment or devices to use FineThanx?
No. All you need is a telephone. Web access is needed only to set up and manage the account.
Is FineThanx only for seniors?
Not at all. FineThanx is ideal for those with special needs who wish to be independent, or anyone living on their own.
Is FineThanx a replacement for personal alert systems?
Because they accomplish different objectives, most people think of FineThanx and personal alert systems as complementary.
What if I cannot answer the phone, but it isn't an emergency?
FineThanx considers an unanswered call or a voice mail recording as a "no response." FineThanx will make two additional sets of calls (to each of the listed numbers), after which if there is still no response, the Care Circle calling sequence is initiated indicating "no response". (Note: answering machine or voicemail outgoing messages should be at least 18 seconds long to avoid FineThanx messages being recorded.)
How will I know what to do when FineThanx calls?
A brief greeting explains what to do. As it quickly becomes routine for you, after hearing the FineThanx musical tone, you will most likely press one and hang up.
What if I am okay, but just forgot my phone?
Alert phone calls to the Care Circle are generated if you request assistance (#2 was pressed) or for a non-response (you left your mobile phone at home). A "no response" notification is triggered after three sets of calls to each of the listed numbers go unanswered. We only notify the Care Circle that everything is okay when you press #1 for "I'm okay" and the Care Circle member has chosen this option of email notification.
Can I arrange for the FineThanx service outside of the continental U.S.?
FineThanx is currently restricted to the continental United States only.
If I need assistance, what notification will my Care Circle receive?
Your Care Circle will receive a phone call from FineThanx alerting them, and, if you choose, they can also receive an email and a text message.
Does FineThanx call 911?
No! FineThanx calls a Care Circle of family, friends and proffessionals of your choosing. FineThanx never calls emergency services.
This is a great system and yes I am getting a great piece of mind using it. Everyone living alone should subscribe to this...Thank you so much for starting this service.
Patricia B.
